Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We currently ship only within the United Arab Emirates (UAE). We do not offer international shipping.

Shipping rates are fixed based on your city. Rates vary depending on whether you are located in Abu Dhabi, the Northern Emirates, or the Western Region (Gharbia).

When you place an order, we will provide an estimated delivery time based on your location and the availability of your items. Delivery times may vary slightly depending on your area and the courier service used.

If you have any questions about shipping or delivery, please feel free to contact us.